Wednesday, April 8, 2009

Thing 18, SurveyMonkey

Everyone loves SurveyMonkey. And I thought I would too. I've taken dozens of surveys on SurveyMonkey and never had a problem. But for some reason I had SOOO much trouble with it, which I totally wasn't expecting. I'm still not sure what I did wrong, but my initial survey wouldn't complete and report restults when you clicked done. Instead the survey just refreshed, with the answers still filled in. I searched the faq and help pages but couldn't come up with an answer. In fact I spent way more than an hour on it, so I decided not to make another one. I think it must have been a fluke because everyone else I've spoken with has had no trouble at all with their survey.

Of the four survey sites linked in the training post PollDaddy appealed to me the most because of its slick but simple design. I took the tour but didn't sign up for an account and could see myself possibly using it in the future, especially on my blog. I've taken surveys using Zoomerang before online and found it to work pretty well.

As for using SurveyMonkey in the library, I think it's super useful for MCPL to have a pro account. It would be interesting to use it to survey the public on our website about features they like or to suggest improvements. SurveyMonkey is already used a lot for committee work which I think is great. I like the option of open-ended questions because they allow participants to elaborate on their answers. But if you use too many of them it may be difficult to get a lot of responses. Multiple choice questions are quicker and easier to answer, especially if your on desk or in a time crunch.

2 comments:

obsurvey said...

You can also use http://obsurvey.com for surveys. You can even embed the survey directly in your blog. It's my spare time project so it's completely free to use and has no ads.

Anonymous said...

IMHO, for a better bang and nicer reporting, zoomerang has more features. easy too.
http://snurl.com/monkeyzoom